KLA Careers

Technical Support Engineer

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

 Initial time in technical product training is approx 50%.

Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on the job training.

Target time in the fab is approx 20-40% once trained and certified.

Document technical work and create best known methods (BKMs).

Perform routine problem diagnosis and problem resolution for characterization, demos, field projects, down or inhibited tools.

Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.

Assist product support managers with data and report preparation

Owns small projects as defined by his manager.

Provides support during alpha phase, beta phase and field upgrades

Contributes to service alert plan development.

Uses databases for the development of "plans of attack.

Documents any improvements need to knowledge data or systems.

Perform CSE assist with phone support or E-mail response. Respond and own L2 to L4 escalations with plan of action and on-site support.

 Assist in the field for planned backfill to address business needs


 

Qualifications

Bachelor's Level Degree, Masters Degree Preferred

A driven fast learner with the ability to understand how to service and troubleshoot advanced electo-optical-mechanical-software systems.

Able to work with minimal supervision and independently.

A high interest in solving problems and continous improvement while working effectively with internal and external customers and in high-pressure situations.

Minimum Qualifications

Bachelor's Level Degree

Equal Employment Opportunity

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.